Services

Strategy → Build → Train. Ship value in weeks, not quarters.

Strategy

AI Roadmapping

Identify quick wins, sequence initiatives, de-risk spend. A plan your execs and ICs will actually use.

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Automation

Agents & Workflows

Inbox triage → ops → reporting. With memory, approvals, and guardrails baked in.

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Data

Search & RAG

Docs to answers: fast, accurate, source-linked retrieval. HIPAA/GDPR-aligned patterns available.

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UX

Interfaces for AI

Interfaces teams adopt on day one—states, error flows, and handoffs covered.

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Enablement

Team Training

Playbooks, QA loops, and ownership transfer so your team can run it without us.

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SEATECHONE
HUMAN-FIRST AI CONSULTING

Human-First AI Agents & Automation

We design deployable agents and workflow rails that cut handle time and keep humans in the loop—Seattle-based, working globally.

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Recent outcomes

Shipped, measured, and handed off. Calm glass, clear numbers.

Support

Queue moves, people don’t burn out

We paired macros with an approval-first agent. Agents stay in control; the queue stops spiking.

Baseline
Ship
Steady (≈14 days)
See the playbook →
First reply time0%
Manual touches0%
SaaS

Onboarding friction map → faster “aha”

We cut two steps, added a nudge agent, and surfaced value earlier. Less wandering, more wins.

Baseline
Ship
Steady
Walk the flow →
Day-7 activation0%
Drop-off (step 2)0%
Support Ops

Triage becomes clean, auditable, and fast

Agent proposes; humans approve; everything logged. Ops reports without spreadsheet gymnastics.

Baseline
Ship
Steady
View a sample report →
Time-to-triage0%
Escalations0%

The 14-Day AI Quick Wins Playbook

Ship one agent, one workflow, and one reporting loop in 2 weeks.

  • 1Day 0: baseline one metric (e.g., FRT, activation).
  • 2Days 1–10: ship the smallest scoped agent/workflow that moves that metric.
  • 3Days 11–14: automate reporting + handoff. No chaos, just lift.

One concise email with the PDF. No spam.

Insights

Short, clear write-ups from real projects—what worked, what didn’t, and why.

AgentsSupport OpsAug 2025 · 6 min

Agents that draft, humans that decide

Approval-first agents calm queues without locking teams into black boxes. Pattern, pitfalls, rollout notes.

ActivationProductAug 2025 · 7 min

Map the friction, move one metric

A three-step friction map turned meandering onboarding into a faster path to “aha.” What we cut and why.

Search & RAGDataJul 2025 · 8 min

RAG that execs actually believe

Source-linked answers with audit trails beat smart-sounding summaries. The design choices that made it stick.

Frequently Asked Questions
Ten clear answers. Tap to expand.
10
10 shown
What can we actually ship in 14 days?

One scoped win: an agent for a single intent, a workflow with guardrails, or a retrieval surface with citations—deployed, measured, and reversible.

  • Day 0: baseline one metric (FRT, activation, etc.).
  • Days 1–10: smallest shippable scope that moves that metric.
  • Days 11–14: reporting + handoff.
How do you measure success?

Primary: the business metric we agreed (e.g., FRT, activation, SLA hit rate). Counter-metrics: quality/CSAT, escalations, human touches.

Will this replace our team?

No. We design approval-first agents and reversible workflows. Humans stay in control; automation drafts and accelerates.

What stack do you use?

Whatever fits your guardrails: hosted LLMs, private endpoints, vector stores with documented provenance, plus your CRM/CS tools via APIs.

How do you handle data privacy & security?

Least-privilege keys, data minimization, per-intent guardrails, and optional on-prem or VPC isolation. Everything is logged and exportable.

What do you need from us to start?
  • A metric owner and a technical counterpart.
  • Sandbox access (read-only is fine) and sample data.
  • Two 45-min working sessions in week one.
Does it work with our tools?

Yes—Zendesk, Intercom, HubSpot, SFDC, Slack, Gmail, Notion, and webhooks. We ship API adapters with rate-limits and retries by default.

What happens after the pilot?

We hand off playbooks, dashboards, and runbooks. Your team can run it; we’re available for iterations and new intents.

How is pricing structured?

Fixed-scope pilots with success criteria; then monthly retainer or per-intent expansions. Infra is billed at cost through your accounts.

Where does it run—your cloud or ours?

Your choice. Most clients prefer their cloud (VPC), but we also support managed environments with strict data boundaries.

Book / Strategy Call

Let’s move one metric, fast.

Full context up front; crisp reply within one business day. Reversible steps, measurable lift, no chaos.

AgentsOpsSearch & RAGInterfaces
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